Product Descriptions
While we try our best to ensure that the product descriptions displayed on our website are correct, we do not accept any liability for errors that might appear (such as incorrect covers or blurbs being displayed). If you have purchased a product from us on the basis of incorrect information displayed on our website, please let us know at sales@bookhound.co.nz.
Refunds and Returns
Change of mind returns: If you change your mind about a purchase, you can return it within 30 days of the date of purchase for a gift voucher of the same value as the book you are returning, valid for 12 months from the date of issue.
New Items: If a new item has arrived damaged, email us at sales@bookhound.co.nz so we can arrange for a replacement.
Used Items: Our book conditions are intended as an approximate and subjective reference point only. All our used books are assumed to have some level of damage and wear. While the book itself should be largely intact, we cannot guarantee it will come with its original dust jacket, bundled CDs/DVDs, or any other peripherals it may have originally been sold with. We cannot guarantee a refund in the event that you feel a used book’s condition on arrival does not match our description, but if you have received a book and are not happy with the condition it has arrived in, email us at sales@bookhound.co.nz.
Our gift vouchers are valid for 12 months and are not refundable.
If the item you have received is not the one you ordered, or if you have any other concerns, email us at sales@bookhound.co.nz.
Privacy Policy & Security
Online payments are processed through a secure gateway (eWAy). We don't store or have access to your credit card details.
We collect personal information only for the purpose of providing goods and services and direct mailouts.
Your personal information is never disclosed to third parties except when necessary for these purposes, or if your information has been requested by a legal authority.
We will never sell your personal information. At any time, you can ask to see, update, or remove the information we hold on you.
Email us at info@bookhound.co.nz if you have any requests or enquiries relating to your information.
We reserve the right to update our policies at any time.